Business Process Outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business function to a third-party service provider. BPO is the process of hiring another company to handle certain business activities to achieve maximum savings, greater efficiency and higher ROI.
BPO is distinct from information technology (IT) outsourcing which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance.
With our BPO service; For a low hourly or monthly fee, you can have a full-time dedicated employee (or a team of employees) with the exact skills and experience needed for any size task. Your contracted employee(s) will have excellent communication skills. Omni Channel can provide you with temporary or permanent contracted employees in any of the following fields:
For long term projects, Our BPO services consist of complete customer lifecycle management and back office lifecycle management services, involving the management of entire business processes for our clients. Our services are custom tailored to each client’s business model and their end customer needs and are typically provided via multiple delivery centers throughout the nation. Our expertise includes process expertise, analytical capabilities, consulting processes, technology expertise, including our intellectual property platform, and operational insight arising from managing complex processes in diverse industries for numerous clients. We believes that our experience minimizes the risks clients encounter when they outsource. We provide complex, end-to-end BPO services, all at a guaranteed savings for our clients.