Business process outsourcing (BPO) happens when a company outsources entire business functions to be handled by another company. For example, companies can outsource their marketing, payroll, human resources (HR), customer service and supply chain management functions. BPO is distinct from...

In today's digital landscape, the demand for high-quality content has never been greater. From blog postsand social media updates to email campaigns and videos, businesses and marketers are constantlyproducing content to engage, inform, and convert their target audiences. However, the...

WHY CUSTOMER EXPERIENCE IS IMPORTANT The customer has become the epicentre of business strategies. In addition to offering good products and services, companies are increasingly concerned about offering satisfactory experiences to their customers. Taking care of the customer experience is...

A business phone number provides more than a direct line to your company. It also demonstrates your local, national and international presence. Even if the vast majority of your customers are unlikely to call, the simple existence of a phone...

The job marketplace has changed drastically over the past couple of years, and that change has had a profound impact on recruitment processes. Companies realised that they could outsource most of their non-fundamental tasks to external providers and get better results...

The desire for continuous outperformance is imperative to any fast growing company, you can agree with me that growth does not come from mere wishing on the stars. Excellence begins from behind the scenes. Sales excellence is a consistent maximization...

Whether you’re offering a specialized service to local consumers, or a broader offer for remote clients around the globe, attracting paying customers can be challenging. This is particularly true if you’re a freelancer just starting out. Communicate wellWhile it’s obvious...

Outsourcing is considered one of the most resilient sectors amidst the pandemic that has flourished leaps and bounds. However, amongst other industries, the outsourcing sector has experienced severe disruptions too that have created an impact on the expected trends in...

Extract from the press interview of Lekan Ayorinde – CEO Outsource Nigeria (Omni Channel ) with Chijioke of BussinessDay newspaper on Outsourcing Technology Roles and Digital Transformation in Nigeria 1. Your company is regarded as one of the leading outsourcing...