Do you know that one out of five customers will leave a brand they love because of one bad experience?
Do you know that 71% of customers gets frustrated when they experience poor services?
Do you also know that the more confusing your queues are, the more likely your customers will get upset and those negative experiences not only frustrate your clients as they also hurt your business reputation and profits?

To ensure that doesn’t happen, let’s introduce you to an interesting solution;

VIRTUAL QUEUING SYSTEM.
We are experts in improving customer satisfaction and increasing employee efficiency.
Virtual Queue Systems are one of the most effective means of managing wait times. It enables customers to wait in line regardless of their location.

“A slowly moving queue does not move uniformly, rather waves of motion passed down through the queue. The frequency and amplitude to these waves are inversely related to the speed at which the queue is served”
Anthony, Stafford Beer.

Your customer service techniques need to evolve with the ever-growing expectations of your clients. Take control of queuing experiences with Omni Voice Virtual Queuing System! It allows you to manage customers seamlessly. Let’s understand what benefits does a Virtual Queuing System provide?

-It reduces customer walkways, which means more business
-It helps you manage your service area and reduce waiting times
-Easy to use and are centrally controlled
-Increase the efficiency of customer journeys
-Optimize staff performance and boost employee retention

Throughout time, queuing systems have evolved from “Take-a-number” systems to Comprehensive customer experience management systems… The average wait time people are comfortable with is about 1- 5 minutes. So, if you manage to improve your customers waiting time, you’ll have more clients and more referrals. More importantly, you have a better chance of keeping the ones you have.